7 Most Common Gate Operator Problems

1.

 

  • The Gate is not Moving or Making Any Sound

 

  • Check if your break and switch are properly working
  • Check the outlet that the gate machinery is plugged into. Try and use some other device to see if it will work while being plugged into the same Receptacle.
  • Check your outlets to see if any of them have been tripped. Be sure to check all because if the ground fault interrupter is tripping this is probably preventing power to travel to the outlet in which you have the gate operator plugged into.
  • The problem could also just be that you’re remote control has been broken. It’s batteries have probably died or it’s just the right time to replace it with a new one.

 

  1. The Gate Does Not Stop Where It’s Supposed To

If your gate operator is not meeting the designated stopping point, the limit switch nut or cam is failing to hit the limit switch at the specific set time. If you have a sliding gate, you’ll see that a lever is holding the limit nut in place. It’s riding the inside the slots of the limit nut almost like a rolling wave. Press the back of the lever and roll the limit nut until it hits the limit switch and that will solve your problem by putting it back to it’s designated place.

 

  1. Gate Does Not Open Unless Someone is Standing Next to it.
  • One Possible reason for this issue could be the antenna had been cut or was shortened. Try to rearrange your antenna and put it as high as you can for better signal and be sure that it does not touch any other piece of metal as this will interrupt the signal.
  • Another issue with this could be that there is another transmitting source that is interfering with yours. Check to see if there is another local source next to yours that is causing this issue. This could be another radio station, a military base, or even an airport or some sort of flight path. If you do happen to have these buildings being the interruption of your signal, you will then have to get your hands on a special radio receiver and antenna for your gate opener.
  • Check the brand of your radio receiver. Look for a name such as Multi Code, Linear, Liftmaster, or megacode. Your remote control should have the same brand name, and once you press the button on your remote control you should hear a clicking noise which means its getting the signal command.

 

  1. The Gate Doesn’t Close
  • Check to see if there is something blocking the gate physically. Check the wheel’s and their bearings as well. Make sure that nothing is broken or loose that could cause any potential hazards. Check the entrapment protection device (Photo Eye Sensor) and make sure that it is aligned to the reflector and that nothing is blocking the reflecting signal it is receiving from the photo eye itself.

 

  • If this still does not fix the issue, proceed to the next step. If you have a slide Gate opener, remove the chain. If you have a swing gate opener, remove the swing gate arm. Try to manually open and close the gate, if you succeed at opening and closing it then nothing is preventing it from malfunctioning physically. That means the issue would be coming from the machinery like the control board most likely. It would then be recommended to call a professional technician for help.

 

  1. Remote Controller Doesn’t Work
  • On most remote controls, you’ll see that there is a red light on the top part of the controller. When you press the button that sends the command signal to open the gate operator the red light should blink as you press it to signify that it works. If it didn’t light up when you pressed it then try replacing the current batteries with new ones. If after replacing the old batteries and the controller still does not work, it simply means that it has reached its expiration date and it’s time for a new remote control. You can contact your technician and they will replace and program your new remote control for you.

 

  1.  MANUAL RELEASE MODE
  • Yes, your gate is supposed to be functioning automatically but there will be situations where you will have to put your gate into manual mode. Sometimes the power will go out in your home/area, or your gate is not operating correctly because you didn’t do your every 6 month annual service. Most gate operators have a Foot Pedal that allows you to operate your gate manually when these type of situations come up. You should have a manual release key and your gate should have been tested manually during the installation.

Gate Operator Care for Weather Changes

 

We are in the middle of Fall and Winter is right around the corner creeping up on us. Soon enough, it’ll be that time of year when your gate operators and compatible safety devices need to be checked thoroughly. We have prepared a list of things that need to be checked and maintained. The safety checklist is divided into types of Gate Operators you use whether its Slide Swing or Overhead machinery, we have you covered.

Slide Gate Operators:

  • Lubrication is essential for the smooth operation of Slide Gate Operators. One needs to make sure that chains and rolling wheels are properly lubricated.
  • Safety devices such as safety loops, safety photo eyes, safety rubber sensors need to be examined and photo eyes should have covers or hoods to prevent rain water from going in as it can malfunction it.

 

Swing Gate Operators: 

  • Hinges need to be lubricated in Swing Gate Operators to ensure maximum efficiency
  • Safety devices and photo eyes need to be covered so water from melted snow or rain water, does not get in
  • Just a visual inspection of your system can help you pinpoint any problems in the Operator, safety device or related accessories

Overhead Gate Operators:

  • Overhead Gate Operators need to be inspected by a professional to make sure track rollers are in good working condition
  • Jam track power arms need to be lubricated. Kicker rollers should be in place to prevent the gate from closing so far in.

 

These are just some general tips one needs to follow in order to make sure the gate operators are in top shape and safe to operate.

 

Which Gate Operator Should I Buy?

 

Gate Operators are great convenience devices that one can install in their gates. Along with convenience, they offer robust access control to offices, homes and mansions. You can use remote controls to open/close your gates which offer great flexibility and peace of mind. For instance, you may have small children playing next to the driveway and often times they can wander on the road while playing. With the help of a remote control you can keep your automatic driveway gate closed to ensure safety of our little ones.

“Which Gate Operator Should I Buy?” is a frequently asked question asked by customers when they are looking to automate their gates. There are various types of gate operators available in the market today and many people can get overwhelmed with the options provided. Following are some of the tips/questions to help consumers research their options before they make a buying decision:

 

1: First, identify what type of gate you already have or if you don’t already have one, identify what type of gate you want. Primarily, there are 2 different types of gate operators: SWING gate operators and SLIDE gate operators. Having a swing or a slide gate depends on how your driveway and house is designed. You also need to know the weight of your gate (ask your gate installer) since gate operators have different horsepower (HP) capacities. Smaller driveways can have just one gate swinging in or out depending on the slope of the driveway; larger driveways can have 2 swing gates. This is important to determine if you need a master/slave or dual operator configuration.

2: Number of entry and exit points for the property will help you choose a gate operator that’s sold as a package for a pair of gates or single gate.

3: Determining the average number of cycles your gate goes through will help you select a gate operator matching your needs. Commercial/Industrial gate operators have a maximum and continuous operating cycle. A gate operator like this one is popular for residential use and also has a battery backup in case of power failure.

4: There are different ways to operate a gate automation system. You could either use a keypad, remote control, automatic sensors, or even your SMARTPHONE. Yes, you are now allowed to open electrical doors automatically, ask us about the iOpen. Your choice depends upon the ease and convenience you prefer operating your gate. Ask an experienced gate automation system installer for his advice on different options.

 

photo credit: tantek via photopin cc

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Is Your Automatic Gate an ASSET to Your Property or a LIABILITY?

 

UL 325:

       First and foremost, UL325 (Underwriters Laboratories) is the industry’s highest safety requirements. EVERY gate operator MUST be marked with a UL logo on the gate operator in order to meet these obligations. All of our commercial door openers and gate operators perform with the required qualifications. US GATE SUPPLY always makes sure that every single product is approved and tested before supplying any of our customer’s needs. Therefore, this allows us to continue making sure that our customers are provided with the highest quality of safety for their families and their property of course. But wait, how can you know whether your machinery is in compliance or is marked under UL regulations? Look for a sticker or logo similar to this on your operator to confirm it is.

 

SAFETY MOTION SENSOR (PHOTO EYE SENSOR):

No matter what type of gate operator you purchase and install, whether it be a Residential, Commercial or Industrial Class, you MUST make sure that it is running with a safety motion sensor. According to Door & Access Systems Association, all external entrapment protection sensors MUST be monitored, and the operator must verify the presence of every device at least once during each open and close cycle. In other words, once a gate operator is installed with its safety motion sensor, one way to test it out is to put your leg out or any object in front of the device while it is closing. If installed correctly, the gate will receive the signal of the entrapment device and automatically return to the opening position, because it has recognized the signal being blocked by the motion in front of the device. This will save several headaches and unwanted accidents or scratches on a homeowner’s vehicle! With this being said, if you are still not sure on what an external entrapment protection sensor looks like, keep your eyes out for an example like this below.

(Brand will vary depending on the brand of your gate operator or receiver)

 

WARRANTY:

YOU GUYS I CANNOT STRESS HOW IMPORTANT THIS IS SO LISTEN UP!!

Look, I know how tempting it may be to make life a little bit easier and convenient by shopping online. Especially when you see those super low prices, but you’ll be paying a higher price when your Gate operator does not have your back covered by making sure it’s under warranty! Or to make matters worse, it’s not up to the industry’s safety requirements! So what happens when you get scammed and receive your gate opener with no warranty and after only a couple weeks or even months of operating it starts acting up? The board on the motor breaks down, you hit it on accident by backing out of your driveway, or simply no maintenanced has been provided continuously causing it to break down? Now what? Sorry to break it to you but there will be no returns, no refunds, and no replacement on any issue you come across.

 

Depending on the operator a customer may purchase, warranty length will cover them ranging up to 2-10 years minimum only.

Save yourself the unnecessary stress and headaches. When you purchase any operator with us, our customers are provided with the highest quality of lifetime warranty. GUARANTEED. Come talk to the godfathers in the industry and they’ll provide an offer where it’s impossible to say no!

            Sincerely,

                    The Godfather of Automatic Gates

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