Call: (818) 765-3636 (M-F 9am-5pm PST)

"Creating a safer tomorrow with the innovation of today in access equipment and security devices"

Shipping/Returns Policy

Shipping Policy

All orders will be shipped within 3-5 business days subject to availability of stock. If the item is backordered than the estimated shipping date will change and the buyer will be intimidated about the same. Please note, we currently only Ship within the US. However, if the buyer wants it shipped to another country than he/she can do so at their own cost by having the order delivered to a US address and picking it up from there. For any more details please contact our Customer Service Department on (888) 910-2815

Returns Policy

If you are not completely satisfied with your purchase it can be returned or exchanged within 14 days of the date of receipt of your item. Please contact us so we can resolve the problem.

All returns must be made within 14 days of delivery. -- NO EXCEPTIONS.

An RMA must be requested, then granted from US Gate Supply, and emailed to the buyer, to initiate a return, exchange, or if you have received a damaged or defective product. All returned merchandise must be in the original packaging with the authorization (RMA#) clearly printed on the outside of the package, as well as a printed copy of the completed RMA form inside of the package. We strongly recommend you use a delivery service that can be tracked and insured. **Unauthorized returns will be refused! **

Cancellations or returns of any kind on already shipped items will incur a 15% restocking fee to the buyer. The buyer is responsible for: return shipping costs, as well as sufficiently packing, insuring, and returning the item in "new" condition. Used products WILL NOT be accepted. ** (Unless otherwise agreed upon) ** we will either, replace the item with an identical item, or issue you a refund for the value of the item, minus the 15% restocking fee. ** Please Note: If the item you purchased had free shipping; the actual shipping cost (as calculated by FedEx, The USPS or any other package delivery company) will be deducted from your refund.

If necessary, WE shall file a damage claim. The product will be returned to us, and a replacement will be shipped at OUR EXPENSE. If no replacement is available, we will issue a full refund.

Returns on the following items WILL NOT are accepted:


Gate Operators

Slide Gate
Swing Gate
Overhead Gate
Under Ground
Barrier Arm Operators
Industrial Gate Operators
Crash Gate Operators

Gate Hardware & Accessories

Gate Hardware
Battery Backups
Photo Cells/Safety

Telephone Entry Systems

Access Control

Access Control Panels
Proximity Card Readers
Vehicle Loop Detectors
Solar Panels
Radio Controls

Emergency Access

Fire Boxes
Knox Fire Box
Fire Strobe

Cameras & Wireless Devices

CCTV Cameras
Digital Recorders

• Clearance Items- (Clearance items are clearly advertised as “clearance items" or "as is", so you know before you buy.
• ALL returned items are subject to inspection for damage before a refund is issued. Product must be in new usable condition or a restocking fee may apply.